Complain and Disappointed

Good day I am a Representative from Avon for about 6years, my first time I have to send items back and ask for a credit WHAT A DISASTER, I gave my items to the Sales manager and then I don't know why didn't she send it back immediately because NOW THAT I HAVE PLACE MY ORDER I only find out after 5days and try to get my boxes with my items it is been done only today, now HOW WILL MY CUSTOMERS GET THERE STUFF AND WHEN WILL I GET MY BOXES AND TOMORROW IS SHUTDOWN TIME FOR 21days, PLEASE can some 1 come back to me Thank you Good day Elna