BT
Boitumelo T

1 reviews | Active since Apr 2019

21 Apr 2021, 10:24

CALLS BEING HANGED UP

PALESA AT THE CALL CENTRE KEEPS DROPPING MY CALLS.

I NEED TOI UNDERSTAND WHY THIS ACCOUNT HAS BEEN HANDED OVER BECAUSE I HAVE PAID EVERYTHING!!!!

0
Replies (4)
BT
Boitumelo T's update21 Apr 2021, 11:33
Reviewer Update
Payment/ITC ***3 someone please contact me ASAP. Why am I still being called by ITC when this was settled in 2019???????????
Avon Justine
Avon Justine's reply21 Apr 2021, 12:35
Official
Good Day Boitumelo,

Thank you for contacting Avon Justine.

Kindly note, that your query has been escalated for assistance.

Once I receive feedback I will advise you accordingly.

Kindly accept my sincere apologies for any inconvenience caused.

Regards 
Audecious Aphane
BT
Boitumelo T's update22 Apr 2021, 10:26
Reviewer Update
Good Day

No one has contacted me. The call centre is still dropping calls claiming no one is on the line when I can hear you fully. Please can someone attend to me ASAP. I am going to take this to the consumer complaints tribunal. This is nonsense. Why is ITC STILL CALLING ME!!!!!!!!!!!!!!!!!!!!!!!!
Avon Justine
Avon Justine's reply22 Apr 2021, 11:05
Official
Good Day Boitumelo,

With regards to our telephone conversation, I have reforwarded you an email that shows that your query has been escalated for your ITC profile to be updated  
Audecious Aphane