1 reviews | Active since Jul 2013

26 May 2016, 13:50

Blacklisted

<p>In 2014 my sister in law, Ms.Nokuphiwa Shangase ,account number ***,placed an order with Avon Justine but outside the box was her Particlars whiles inside it was wrong order. </p> <p>Ms.Cecil Cain who she joined under was given the wrong order by me at her work place, CellC Waterfall head office as per Avon Justine it's through her who she will return the goods back to Avon. </p> <p>2015 around February the messays came from Avon demanding R1450. 00 payment and Ms.Cecil Cain was notified where she advised that the avidavit which explains the wrong order plus the return of goods must be made and handed to her to facilitate, that was done. </p> <p><span style="color: #555555; background-color: #ffffff;"> Ms.Nokuphiwa Shangase is now blacklisted it was descovered when she went to Capitec bank loans last week. </span></p> <p><span style="color: #555555; background-color: #ffffff;">I tried to find a solution to this issue by phoning her Avon Area Manager Ms.Mavis ,contact *** and *** who she said she will talk to Cecilia in the afternoon but her reaction one could pick she is getting her salary so does not care about what's happening under her. </span></p> <p><span style="color: #555555; background-color: #ffffff;">No response from Cecilia and Mavis even after being informed about the plight. </span></p>

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Replies (1)
Avon Justine
Avon Justine's reply03 Jun 2016, 14:05
Official

Thank you for bringing this query to our attention.

Kindly be advised that the return in question was previously queried albeit with insufficient documentation.

Please note that both your Zone Manager and Sales Leader have been requested to provide the additionally required information for further investigation.

Avon Justine Customer Services would like to apologise for the inconvenience caused to you thus.

Regards,

Avon Justine