YW
Yvonne W

1 reviews | Active since Jan 2012

04 Jul 2024, 17:31

Beware of Avons "Scented Water" in a bottle ****

Honestly, I am disappointed in the aftersales service provided. Not to mention that I am embarrassed to have gifted someone such an inferior Avon product.

On 10 June 2024 I have placed an order, which included 3 perfumes and which I have received. I have kept one Rare Pearls and shipped a Rare Pearls and Far Away Rebel to a friend as a gift.

I have opened the perfume I kept, Rare Pearls, and have found that after spraying, it has no fragrance and have lodged a complaint. Your Customer Care SA has sent me an email confirming that SkyNet would be collecting the item.

Its now been 3 whole wasted days of me sitting at home waiting for a courier to show up - nothing! Followed up again today and just received an email confirming that the matter had been sent to the "relevant department", whoever they may be and still no collection.

Shame on you Avon for selling scented water and an even greater shame for your non existent customer service! I am just grateful that your true colours were revealed before I started representing you and taking orders and money from customers.

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Replies (2)
Avon Justine
Avon Justine's reply04 Jul 2024, 18:21
Official
Hi Yvonne 

I am so sad to read that you had such a negative experience with Avon.

Please allow me the opportunity to support you with the collection tomorrow and also an alternative from our selection to perhaps try a different perfume. 

My team will contact you in the morning to arrange.

Have a lovely evening. 

Yolandi 
YW
Yvonne W's update19 Jul 2024, 11:52
Reviewer Update
So, its been 2 weeks since my package was collected by Avon/Skynet - is there any feedback?

Also, could you kindly close my account as a Rep, I will not be using it and with all the previous reviews regarding *****, I would prefer to not have it just lie open to misuse.