BEING UNFAIR

I HAVE AN ACCOUNT WITH AVON JUSTINE AND SELL THEIR PRODUCTS WHICH I HAVE ENJOYED DOING JUST UNTIL RECENTLY.<br> I PLACED AND RECEIVED MY ORDER FOR DECEMBER AND HAD A BALANCE OF R412.70 TO PAY. I HAVE PAID THE AMOUNT OF R420.00 ON THE 5th OF JANUARY 2016, THOUGH I MISPLACED THE PROOF OF PAYMENT AND AVON SAYS I DID NOT ENTER THE RIGHT REFERENCE AND REFUSED TO HELP ME, YET THOUGH AT THE ATM WHEN I ENTER MY AVON ACCOUNT NUMBER , MY NAME CAME UP AND I WAS ASKED TO ENTER MY CELLPHONE NUMBER TO PROCEED. ALL WAS DONE NOW JUST BECAUSE I LOST MY P.O.P THEY CANT GO TO THEIR BANK STATEMENT AND GO SEE MY PAYMENT? I WAS ASKED BY THEIR CONSULTANTS TO GET AN AFFIDAVIT FROM THE POLICE STATION AN I DID,TODAY THEY SAY THATS NOT ENOUGH AS PER TELEPHONIC CONVERSATIONS. THIS IS SO UNFAIR AND SEEMS LIKE THEY JUST WANT ANOTHER PAYMENT WITHOUT ASSISTING SOMEONE WHO BRINGS SALES TO THEIR COMPANY!! I AM REALLY DISAPPOINTED AND DIDNT EXPECT THIS.