BAD SERVICE WHAT A RIDICULOUS REPLY

I am so unhappy with Avon received a ridicolous reply after spending weeks to resend documentation a few times with no success.

I have been loyal to Avon for years and kept quiet when there were mistakes made with my order ai always had to keep clients happy making excuses and promisses.

A few months ago for the first time I actually sent Avon a email informing them that there has been an item short in my boks it was a mission to get all the documentation sent to avon and eventually they refunded me.

It was a mission,I said to myself after that ,that I never want to go though that again, with every order i placed after that I just hoped all the items will be in the boks untill a few weeks ago it happened again 2 items were not in the boks and I was so mad because firstly one of my clients only ordered that item (it was a new client) I had to make excusess and promised her that it would not happen again her reply was (that's why I hate ordering stuff from Avon, because this is not the first time it has happened to me)

She won't be ordering from me again and you would think its perfume HOW can AVON not pack it in the boks??

So I had to send all my documentation to Avon and the first 2 times there were mistakes made and i reveived late replies, I asked my Sales Leader to please assist ( because I completed the form wrong - because I dont normally request a refund on an eyeliner or lipstick or something below R100, just dont have the time to go through all this for so little money so normally I just refund the client or give the client a voucher or something for free )with this matter she assisted and Avon's reply was ridicolous today.

They again said the request for a refund has been declined because the items went through a check and the items were in the boks. I would please like to know who this person is who sent this reply.

I find Avon's staff very unprofessional and not friendly at all.

Its only recently that I see on MY invoices there is a stamp ,stamped on it to say it went through a 100% check with someones name and signature on it. I actually laughed when I first saw it because if they only knew how much I have lost why only check the items in the boks now.. but dont let the stamp fool you !!!

I MEAN REALLY???? WHYYYY WOULD I LIE?? THANK YOU AVON YOU JUST ENCOURAGED ME TO NOT EVEN BOTHER IN SELLING THIS PRODUCT ANY MORE.