Bad service. No feedback

Since last year I'm having many set backs from Avon. Last year I've placed an online order. Many times the products is sold out or just discontinued. And the online system usually highlights any products that is not in stock. Well it didn't appear to work last year. And I'm left with embarrassment. And very unhappy clients. I believed I paid for the undelivered products. Then needed to reimburse the clients on my own accounts cause it was ment for Christmas presents. Now with the new year I received my first order on the 3rd and placed my order immediately. Cause my client asked if her products will arrive before tomorrow. My agent gave me the reassurance. As I went ahead with the order being placed correctly. I phoned the call center to give me the amount payable. Which they said their system is not running 100% cause they are actually back in full swing from Monday the 8th which is today. Still I haven't received any sms or email confirmation of my order being placed. On Saturday morning I phoned where one of the agents told me the amount payable. I made payment plus emailed on Saturday morning the proof. But still my order is on hold.