BAD SERVICE I WANT MY MONEY BACK IN FULL

Good day Im Busiswa Ntsondwa Avon representative account ***. I closed my account last year due to unsatisfied service. Then I decide to reopen my account again last month coz I was denied access into the account. before I did that I first call customer service on what must I do to reactivate this account and the consultant ask my details to check the account and said because of its not more than a year the account was closed I can just reset my password and place an order. I did just that and the order was on hold I call again the second time to enquire and another consultant said I must pay for my whole order coz my account is on cash ,not credit and again I did just that and still it was not invoice and when I call the 3rd time, no I need to send letters to reinstate the account wow what kind of service is that I'm dealing with clients here what must I tell them . Avon failed me like for real this time if that how they do business please count me out I just need my money back in full please I want nothing to do with avon. I did send all the documents they require for refund but still the is nothing from them. I want my money immediately ?