1 reviews | Active since Apr 2015
Bad service from Avon
I am an representative for avon. Problems with orders:<br> 1) I always put in 2 separate orders -> 1 for Kroonstad and 1 for Bethlehem, then they sent it only to 1 place, it's then causing that clients are receiving their orders late, which then causing that I can't do the payment in time.<br> 2) Credits are taking so long to be taken off your account which then causing your orders on hold, but in the mean time your account is clean the outstanding balance is because of credits that is not taking off your account<br> 3) Credits are caused in the first place by them because are being invoiced incorrectly:<br> - Items are being invoiced but you did not order that items<br> - Items are being invoiced but not in the box<br> - Items quantity are invoiced incorrectly)<br> <br> 4) This has been going on for the past 3 years.
Thank you for bringing this query to our attention.
As per our telephonic conversation, you requested to be contacted after 1 pm and we called back to no response.
Merged orders can only be sent to one address and its automatically processed from IT.
Credits are submitted by the Zone Manager and Credit Returns department turn around time is 48 hours. Zone Manager have time frame on when they submit the waybill for their team, as some Zone Manager submit it once a month,every week or every second week.
Please provide us with the picking slip for picking errors to be followed up with the Distribution Centre for further investigations.
Please feel free to contact us on *** or ***
We apologise for the inconvenience caused.
Warm Regards
Avon Justine
Thank you for bringing this query to our attention.
As per our telephonic conversation, you requested to be contacted after 1 pm and we called back to no response.
Merged orders can only be sent to one address and its automatically processed from IT.
Credits are submitted by the Zone Manager and Credit Returns department turn around time is 48 hours. Zone Manager have time frame on when they submit the waybill for their team, as some Zone Manager submit it once a month,every week or every second week.
Please provide us with the picking slip for picking errors to be followed up with the Distribution Centre for further investigations.
Please feel free to contact us on *** or ***
We apologise for the inconvenience caused.
Warm Regards
Avon Justine
