Bad service:***** account against my name***

My point of contact was with Kefiloe in August 2013 to advise that an account was opened **********ly against my name, my case was then referred to Vuyiswa ***** who never found closure until now.<br> I visited the bank to check my records last week and they still confirmed that the account is still reflecting against my name therefor they are unable to process my loan application further up until i get a letter from Avon to confirm that the account was actually opened **********ly. I then spoke to Thoko Skosana who then referred me AGAIN to Vuyiswa to deal with the case urgently. Vuyiswa has never bothered to contact me through any of the platforms available to her until i took the initiative to make follow ups myself. i have been leaving messages with Mpumi(between12:00- 14:30) today she told me she was on lunch and that i must try to call later, i then called again at 16:30 to follow up and they said she is currently busy on another call, she will call me before close of business. I then called again at around 16:57 realising that it is almost COB only to find Rebecca(*****) and Olwethu (Credit ctrl)who were absolutely unhelpful and rude.<br> I am very unhappy, please assist URGENTLY