BAD service delivery

There is no proper service delivery for us, well atleast for me as their representative. I have made a request for my payment to be reflecting on my account but there seems to be some sort of delay. Its been almost 2 months, more than the specified 14 days to be resolved. And on top of that they keep adding R50 for non payments on account that I had already paid for. This is rather not great. We cannot seem to get access to accounts telephonically only via email and with emails they only send an automatic response only for you to wait another week or so before they give you what you ask for