Bad Service

Such a bad service from every call center agent including supervisors. Every order I have placed with Avon gets delivered incomplete. most of the items are included in the pickup slip, but for some reason items goes missing between packaging and collection point. It becomes your responsibility as a salesperson to run after them in getting your items. With this issue now, Mbali Nqobo told me I have emailed the pickup slip late to Tumi Photo. Even though I have prove that the email was sent to queries at 1h31. To make matters worse I was told that the matter has been escalated and Fast and Furious will deliver the next morning. This delivery was also confidently confirmed by one of supervisors by the name of Ntombi. The morning of the next day turned to be a battle field of calls tracking the order, to no avail. All I got was...your order will be delivered, it's on its way, I will call you back, to a point where I had a very rude response from Ntombi asking me what was my discussion and agreement with Tumi. I waited for my order and calls from Avon from morning till now(19h22) as I'm writing this review. I'm still waiting for Tumi, Ntombi and Mbali to call me or advice as to where the order is. Fast Furious turned to be "Slow and Ignorent, I got a notification at 17h20 that I will get my order within 24h, after waiting for 24h for the order I now have additional 24h. All I can say is that Avon dont care about their reputation and they don't even have any sense of urgency to resolve any issue impacting on its reputation. The wores is that you the salesperson are the one who is dealing with unhappy customers and actually loosing clients and opportunities and doing all the calling, follow-ups and actually fighting to your paid order and everyone in Avon, call center to supervisors are all on the cruise ship. They just don't care cause they know they will get paid no metter how loud or how hard you fight.