1 reviews | Active since Oct 2016

07 Apr 2017, 19:25

Bad service

<p>I am a rep and like all reps I placedmy order on the 24 of March there was a hold on the account which I sorted by the 30th and sent my proof of payment to the credit department. The order was invoiced on the 31st of March 2017 and today is the 7th April and I still haven't received the order. I have paid almost half of the order's value in without getting the stock. After numerous calls to the call center and courier I found out the order was delayed for a reason none of the call center agents can explain. My clients have cancelled their orders and I had to pay them back. I still can't believe the order was standing on avon's floor for days before handing it to the courier, this is unacceptable,poor planning and poor management. I am deeply disappointed in their service and would never recommend anyone to become an agent as it's costing us as agents more than we actually getting in. I will close the account and never look back. SO FOR ANYONE WHO WANTS TO DO AVON PLEASE DON'T IT'S NOT WORTH IT! !!!!!!!!!!!</p>

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Replies (1)
Avon Justine
Avon Justine's reply09 Jun 2017, 15:26
Official

Dear Crystal,

Thank you for contacting the Avon Justine Queries Team.

Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.

Late Delivery

We do apologise for the inconvenience that was caused.

Kindly note your query has been escalated to the Despatch Department to be aware of the above-mentioned query and also refrain the same thing from happening again.

Also, note you can contact the Contact Centre or the Queries Team for assistance.

  • Contact Centre: ***
  • Queries: ***

Yours In Beauty,

Janine Dwayi

Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***