MP
Mpho P

1 reviews | Active since Mar 2017

31 Mar 2017, 03:16

bad service

<p>With so many emails no one has ever bothered to get back to me i took R2700 which i was supposed to buy grocery for my starving kids so that my orders be released from that credit held of theirs that no one has bothered to tell me about so now that is 7 days of waiting i am not sure if ill ever get my order and ill be pushed to go and borrow money to pay the remaining balance..No one calls me even sms to update me ,they are pleased to receive with no deliveries </p> <p>...such a bad company</p>

0
Replies (1)
Avon Justine
Avon Justine's reply09 Jun 2017, 10:40
Official

Dear Mpho,

Thank you for contacting the Avon Justine Queries Team.

Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.

Late Delivery

We do apologise that you did not receive an SMS to advise you of your order.

But there was a call on the 10.03.2017 the day after the order was placed and the person was advised of the pre-payment amount that needed to be made for the order to be released.

Once the payment was received that is when the order was released and processed.

The order was also delivered successfully and two boxes were signed by the account hold Mpho Phiri.

Yours In Beauty,

Janine Dwayi

Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***