NL
Nawaal L

1 reviews | Active since Jun 2010

23 Jan 2017, 12:10

Bad service

<p>on 21st January i made payment and today I recieve an email from Katlego Mooki, that my proof of payment is not clear and cannot be read and that i should send a clearer copy of original payment slip. THat was the original slip I emailed that I get straight after cellphone banking. . This is now the second month that I am encounting this problem with the credit control department. last month the very same thing happened where I was told that my proof of payment was not recieved again.</p> <p>I have forwarded the proof of payment to my work email address and everything is clear. I have always forwarded proof of payment for the last 3 years in this manner. I think it is because of the huge amounts that is being paid in now that they suddenly cannot read the amounts</p>

0
Replies (1)
Avon Justine
Avon Justine's reply03 Mar 2017, 16:51
Official

Thank you for bringing this query to our attention.

According to our records, your payment enquiry was successfully resolved on the 23/01/2017.

Apologies for the inconvenience caused.

Regards,

Avon Justine