MM
Metlholo M

1 reviews | Active since Dec 2014

14 Oct 2015, 22:16

Bad delivery services at Avon

I am an Avon rep for years and a while back my parcels where delivered to the wrong person who signed for them in my area,that person opened and used the products. I laid so many complains that I will not pay for things that I didn't receive and my clients didn't pay for. That issue is still on hold for months now,there has not been any resolution.<br> <br> My daughter join as a rep for Avon and recently they have delivered in a area that is not mine. They usually deliver within the area that is my zone but for the past 2months or so they have been sending me sms's saying they are delivering and that's is not within my zone. I told my area/zone manager and she send them emails and they keep on saying they adelivering or they have delivered or my daughter's phone is off.<br> <br> This unsatisfying services that I have tolerated for year. Avon always has shortages,sometimes doesn't inform me of the shortages or send extra products and I have to send them back and its a long process. My daughter just wants her money back and leave Avon. I want my matter to be resolved and I leave it. I am going to tell my clients and other reps about the bad services that Avon provides.<br>

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Replies (1)
Avon Justine
Avon Justine's reply15 Oct 2015, 12:29
Official
Hello Ms_Mme,

Thank you for bringing this query to our attention.

Avon Justine would like to take this opportunity to express our regret for your dissatisfaction with the Customer Services experience.

Apologies are in due order, as we persist to enhance the interrelations on your account.

Kedibone has been contacted regarding both yours and her account at your request. Kindly note that her order will be ready for collection at Jabulani SAPS on the 17/10/2015.

Furthermore,she has been provided with clear instructions concerning the clearance of the outstanding balance on your account.

We appreciate your correspondence and continued support.

Regards,
Avon Justine