Bad Customer service

I've never had issues with Avon like I do now. Their customer service was great during the first 2 weeks of the lockdown and now, emails don't even get answered. I have a major query on my account, but can't get any answers, because no one answers emails even though they "assure" you that mails will be answered and they will provide "efficient" service.

I just have money sitting there that I've paid into my Avon account. They took my money but don't invoice my order... Really?

I get that it's lockdown, but why has the quality of service changed from the first 2 weeks until now?