Bad customer service

Hello im a avon justine representative i paid 3400 on my avon account transferring the money from my husbands nedbank account so i was asked for proof of payment of which i did email got rep**** i was told tht they got my proof of payment but i havent received any call or message from them its been 6days now how long does it takes after uve recieved proof of payment for me to get my order