KA
KERRY A
1 reviews | Active since Jan 2011
30 Mar 2015, 21:25
Bad business practice
After yet ANOTHER order arrived with more than half the items missing from the box, which I was invoiced for, I requested explanation and a credit. A long story short is that avons support structure is a JOKE. I got a nasty reply from my \sales leader"who LIVES IN CHINA who told me I better pay for the items I never received or risk being black listed. AVON - are you kidding me"
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Avon Justine's replyOfficial
01 Apr 2015, 09:56Hello keza,
Thank you for bringing this query to our attention.
We contacted you on the number provided to no avail.
We have send an e-mail to the Zone Manager to complete and submit the credit adjustment. Kindly provide the Zone Manager with detailed info for credits to be actioned efficiently ( invoice number, item codes and picking slip)
We will await your response and apologise for the inconvenience that this causes to and your customers.
Warm Regards
Avon Justine
Thank you for bringing this query to our attention.
We contacted you on the number provided to no avail.
We have send an e-mail to the Zone Manager to complete and submit the credit adjustment. Kindly provide the Zone Manager with detailed info for credits to be actioned efficiently ( invoice number, item codes and picking slip)
We will await your response and apologise for the inconvenience that this causes to and your customers.
Warm Regards
Avon Justine
Avon Justine's reply01 Apr 2015, 09:56
Official
Hello keza,
Thank you for bringing this query to our attention.
We contacted you on the number provided to no avail.
We have send an e-mail to the Zone Manager to complete and submit the credit adjustment. Kindly provide the Zone Manager with detailed info for credits to be actioned efficiently ( invoice number, item codes and picking slip)
We will await your response and apologise for the inconvenience that this causes to and your customers.
Warm Regards
Avon Justine
Thank you for bringing this query to our attention.
We contacted you on the number provided to no avail.
We have send an e-mail to the Zone Manager to complete and submit the credit adjustment. Kindly provide the Zone Manager with detailed info for credits to be actioned efficiently ( invoice number, item codes and picking slip)
We will await your response and apologise for the inconvenience that this causes to and your customers.
Warm Regards
Avon Justine