Bad Bad Service with Avon / Justine

Wrong items placed in my box. It is my responsibility to get the wrong items back to Avon;s office, My order that I have ordered will only be invoiced and packed once the mess is settled ans all the products returned. In the meantime my clients are waiting for there orders. When I call the call centre and I needs to enter my account or ID number it says that this information has not been recognized. The correct invoice was in the box but all items was not that I have ordered. This clearly states that there is no final check point before the box is sealed. Any staff member could immediately see that there is to few items comparing to the invoice, Client Centre staff is not friendly and they do you a huge favour by answering the phone on s Saturday morning. Please could my order for campaign be delivered as soon as possible. Overnight if possible. Thank you