Bad administration

I registered as a Justine consultant last year. I was given an account number. Password and pin. What suprises is that everytime I try to place an order I encounter problems. I'm requested to enter my date of birth their systems rejects it as "invalid". The same accepts my i.d. but rejects my date of birth which part of my I.d. number. I called them several times but the problems is still not solved. Now I'm wondering if the money I paid to register didn't go down the drain.