rR
rozeenay R

1 reviews | Active since Apr 2016

23 Apr 2016, 21:27

AVONS PATHETIC CUSTOMER SERVICE TO AN AVON REP!!!!!

I'm an Avon rep.I started doing Avon approximately 11 years ago, then stopped as I had no time. I re-joined in March 2015 & have been having endless issues with them. The last order i placed was on 31st January 2016,which I received in the 2nd week of February. I didn't have an order for Feb,hence didnt place one. I returned 3 items,which i was only credited for on the 13th & 16th March 2016. I received an sms on the 16th March notifying me of my account being in a credit of R102, that I lost out on earnings for a month & to get a brochure to reply yes to which I did. I received the same msg on the 9th & 16th April only this time stating my account would be closed if i didnt place an order, to which I rep**** yes to both but still haven't received anything. In essence it's only Feb I didnt place an order,how was I going to in March & April with no brochures or response from Avon whatsoever ???I haven't received anything to date.My mum also does Avon & she has given me brochures for April so it's too late for you'll to even send now! How does Avon expect to get more reps or keep existing ones,if theyre unable to assist??This horrible customer service & inefficient sales leaders, will eventually lead to bad publicity & result in Avon losing customers to other cosmetic companies! I didnt place an order for 1 month & this is how I get treated, with no responses & warnings of my account being closed, when I've been dealing with them for years!!!& let me add to this that if I did have an outstanding balance they would be on my case,but because I'm in a credit balance it's okay to close my account?& I won't be credited what's due to me!!! Absolutely pathetic disgusting customer service!!!!!!!I in fact im so ****ed off, I would really like to write a review on Avon & submit for the public to read & know! #Angry Rep!!!

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Replies (1)
Avon Justine
Avon Justine's reply19 May 2016, 07:21
Official


Thank you for bringing this query to our attention.

Please be advised that your complaint has been responded to by email.

Avon Justine Customer Services would like to extend sincere apologies for your unpleasant experience.

Regards,

Avon Justine