Avon your service sucks

i in error made a payment to Avon and required a refund .the payment was made on the 24th of May and the surporting docs wher sent on the 27th,i gave made numerous calls and emails to the call center and they kept on telling me to wait two days and the credit dept will get back to me eventually i got details for a supervisior at credit control and she asked me to resend everything..and still now im being told i need to wait 7-14 days for the money to reflect as the payment is international.How ridiculous