AVON Unacceptable Service
Good morning, I have phoned the call centre to ask what happened to the 2 mystery packs short delivered on my Invoice ********** 0. I was assured that they will be delivered with my order Invoice ********** 0, I spoke to ******. Now my order has arrived without the mystery packs. I am informed by ***XX that she is not sure when this will be available and also will not be sent unless I place another order! This is totally unacceptable. My clients have already paid for these goods. Can someone please sort out 2 mystery packs and get them dispatched urgently. How do I keep my clients if this is the treatment and customer care at level zero!
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Replies (2)
Avon Justine's replyOfficial
10 Dec 2018, 07:59Good day Desre,
Thank you for contacting Avon Justine.
We do apologise for the inconvenience caused.
We tried contacting you twice on 10/12/2018 at 07:59 am but to no avail.
An email has been sent to the provided email address. Your response will be highly appreciated for urgent resolution of your query.
Yours in Beauty,
Vernique Belily
Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone: ***
Thank you for contacting Avon Justine.
We do apologise for the inconvenience caused.
We tried contacting you twice on 10/12/2018 at 07:59 am but to no avail.
An email has been sent to the provided email address. Your response will be highly appreciated for urgent resolution of your query.
Yours in Beauty,
Vernique Belily
Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone: ***
Avon Justine's reply10 Dec 2018, 07:59
Official
Good day Desre,
Thank you for contacting Avon Justine.
We do apologise for the inconvenience caused.
We tried contacting you twice on 10/12/2018 at 07:59 am but to no avail.
An email has been sent to the provided email address. Your response will be highly appreciated for urgent resolution of your query.
Yours in Beauty,
Vernique Belily
Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone: ***
Thank you for contacting Avon Justine.
We do apologise for the inconvenience caused.
We tried contacting you twice on 10/12/2018 at 07:59 am but to no avail.
An email has been sent to the provided email address. Your response will be highly appreciated for urgent resolution of your query.
Yours in Beauty,
Vernique Belily
Escalations & Retentions Consultant
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone: ***
's updateReviewer Update
04 Jun 2019, 13:16Still never resolved!!!!
's update04 Jun 2019, 13:16
Reviewer Update
Still never resolved!!!!