1 reviews | Active since Sept 2015
AVON TO RELEASE MY ORDERS ***
I think this is becoming a habit of Avon stock packing department to make it a point that I do not get all my products. But invoicing me.<br> For the past months except last month, I have not been receiving all my products and have to call AVON call centre for assistance with regards to credit notes.<br> Now the AVON stock packing dept has yet again did the same thing but this time, instead of packing my TTA FOREVER EDP 50ML BUY 1 GET 1 FREE... I got 2 LUCK BODY SPRAY.... I WILL NOT PAY FOR SOMETHING I DID NOT RECEIVE.<br> I have ask Avon so many times to properly check my orders before posted to me but to date I never received any feedback from AVON. and this keep happening...<br> I will not tolerate this kind of behaviour anymore,I am sick and tired of calling n requesting for credit adjustment and I hope this is the last time it will ever happen. Ieven spoke to Tsholofelo the Avon zone manager for credit adjustment and she has promised to date.<br> <br> MY ORDERS HAVE BEEN PLACED ON HOLD DUE TO THE OUTSTANDING BAL OF R440 WHICH I WILL NOT PAY FOR SINCE I DID NOT RECEIVE THE PRODUCTS. I FEEL ITS UNFAIR OF AVON TO HOLD MY ORDERS FOR THEIR UNPROFESSIONAL MIS-MANAGEMENT OF PRODUCTS.
Thank you for bringing this query to our attention.
We contacted you on the number provided to no response.
Campaign 9, order WWW***, was released and processed on invoice ***2 dated the 9th of September 2015. According to our records the order is successfully delivered by the courier Fast n Furious.
R330.00 credit was processed on the 7th of September 2015 for item 51196 TTA FOREVER EDP 50ML WCE.
The account is escalated to the Distribution Centre superiors to prioritise packing with the QA team to minimise any packing errors.
We sincerely apologise for the inconvenience caused.
Warm Regards
Avon Justine
Thank you for bringing this query to our attention.
We contacted you on the number provided to no response.
Campaign 9, order WWW***, was released and processed on invoice ***2 dated the 9th of September 2015. According to our records the order is successfully delivered by the courier Fast n Furious.
R330.00 credit was processed on the 7th of September 2015 for item 51196 TTA FOREVER EDP 50ML WCE.
The account is escalated to the Distribution Centre superiors to prioritise packing with the QA team to minimise any packing errors.
We sincerely apologise for the inconvenience caused.
Warm Regards
Avon Justine
