Avon strikes again

So I was contacted about my previous complaint on hello peter and nothing has happened since then. Today I have a rep and team leader contact me on facebook after i lodged a complaint on their page. Her name is Thersia Steyn Krugel asking where she can help and all that. So I tell her my story. She starts getting stroppy with me because I said that the staff is *********** and then tells me Im getting personal and I have no right and and and. If she cannot handle ciriticism then why is she replying on complaints on the facebook page. Sorry lady if the shoe fits the wear it and I have every right to take things personally because Avon is not paying me my money back that they so freely took from me. She wants to help and the tells me she is not avon.... huh? Then why is she responding? Avon, advise your reps etc to not use caps lock. It's not etiquette. P'S I took screen shots of the posts before she could delete them