AVON - RUN-A-ROUND

I have been a customer of Avon for many years. I moved to the Northern Cape a few months ago and had to find a new Avon rep to buy from, which I did. Unfortunately my experience has been very unpleasant. I placed a order and paid it at the end of August. The goods were not sent so naturally I would get my money refunded to me. To date I have had no refund and I've just been getting the run-around from the rep, the area manager, the sales manager and Avon themselves. So what am I to do. Avon tells me to go and open a case of theft against the rep. Is that really the last resort?