Avon reps at fault, head office won't assist

Since the 21/12/2021 I have been in contact with Avon to report a sales rep that **** about the money being due and then lying about my delivery. I sent through her contact information and got a response on the 21/12/2021 but no response. I emailed again the 7th January with her contact information and no help. On the 12th January I got a mail regarding an investigation (SCBF: Vernique Celestine) Its the 22nd no one bothered checking in this is really annoying me