Avon representatives and area managers are ******

I joined Avon on the 22September 2015 and the rep that helped take orders took more than a month trying to place them so I called Avon and asked them to cancel my order because some products were out of stock and they should shut down my account . I then got an incorrect order and called Avon so the lady that helped me sent the area manager an email to come collect the box. the area manager took the box did not give me the credit return forms the products were worth 455 she returned stuff that was worth 349.50 now Avon sent me a message saying I owe them 105.50 and it must be paid by the 31st of January 2016 called the rep she says I must pay it because it's for transportation and return and for subscription fee.