Avon - Refun South Africad

on the 9th February 2020 I sent a cancellation email to Avon creditors and recieved reply on the 10th which acknowledged my cancellation and on the email from them the refund was to be transferred within 7-14 days and on the 28 February money was not in my acc, I then emailed them to ask and no reply, I called again and the callcenter advised that they logged the refund on the 14th so it will take more days and so I waited today is the 10th March and I have been sent pillar to post no one wants to answer me. Spoke to Tsepo & Maxwell who also could not help me, Tsepo gave me email for creditors Supervisor Rachell Armstrong who has not bothered to call me or reply to my emails