Avon payment not reflecting

I am an Avon business leader and a representative since 2009 and have very loyal customers who know that their orders are delivered quickly. But now I am experiencing a challenge because I paid my Avon account no, ***, as usual using Pay at services for the amount of R2575 on the 15 February 2023 and the money was not reflecting in my Avon avcount. I sent the proof of payment to the Avon creditor's account on the same day but the consultants are unable to trace the missing payment. I have made numerous calls and sent emails with no luck. I am really starting to lose faith in doing business with Avon.