Avon Payment Misallocation – Unfair Overdue Balance

Complaint: I am beyond frustrated with Avon South Africa’s handling of my account.

I paid R680.30 in full, in advance, yet Avon has incorrectly recorded an overdue balance of R578.39. Despite multiple email trails, Avon has failed to fix their error. No one gets back to me, no one takes responsibility, and no one seems to care.

Because of Avon’s incompetence, I had to cancel customer orders worth R9,800 since they refused to fix my account. This not only damaged my business and credibility but also caused me unnecessary financial loss.

I will not pay for an amount I do not owe, and I demand that Avon correct my account immediately and ensure my credit score is not negatively affected by their negligence.