AVON JUSTINE'S INCOMPETENCE!!!!

I am an Avon representative, I placed an order and paid it on 30 November 2021. Received an SMS informing me that I should expect delivery on 06 December 2021. Because they usually deliver in the morning I decided to track my order on the Avon website in the afternoon of 06 December 2021. Because I did not understand my parcel status on my Avon account I decided to call Avon which yielded absolutely no results all I could speak to was a machine (pre-recorded operator). I then decided to track my parcel on the websites of all the 3 courier companies listed on the Avon website and no luck.

I decided to call the courier companies and eventually got hold of an operator from Fast Way whom after tracking my order informed me that one of their drivers was hijacked on his way to deliver my order on 02 December 2021. Strike 1: Avon failed to inform me about this so I would not have known had I not taken the initiative to do everything to follow up on my order, mind you these people have ALL my contact details. I have people waiting for their orders some of them who have not paid for their orders even though I have paid Avon already which is inconveniencing me in the worst way.

Strike 2: Fast Way then paid Avon to reprocess our lost orders and deliver same within 7 days. Avon indeed reprocessed my order and instead of reinvoicing my latest order, they reinvoiced and shipped to me an OLD order which I placed in SEPTEMBER 2021 already!!!! As to why they would do this I have no flipping idea!!! I am so ****ed off and disappointed at Avon's admin staff I could scream right now!!!! Honestly, how *********** can you get???

I then called Avon AGAIN today (09 December 2021), to find out what on earth is going on with them and ALL the operators I spoke to appear to have "network issues" cause when I call they allegedly can't hear me while I can hear them and they say "due to no response I will have to terminate the call" *deep breath*

So, I am back to square one AGAIN I have to wait another week for Avon to hopefully do a proper job this time and deliver the CORRECT order. Mind you I have people I keep having to apologise to for Avon's ridiculous incompetence! I mean even the invoice number is not the same as that one of the lost order!