LM
Liz M

1 reviews | Active since Mar 2020

25 Jul 2023, 11:44

Avon Justine unverified accounts

Avon Justine handed me over to an ITC company for debt collection. I have never had an account with them, they have never contact me themselves. I would expect proper process to be that I be contacted by Avon Justin Accounts first where they would have been able to verify that I am not the person who opened the account with them. Secondly the ITC company contacting me has no supporting information about the said account./amount owed. Clearly proper process not followed.

0
Replies (5)
Avon Justine
Avon Justine's reply25 Jul 2023, 13:05
Official
Good day Liz M,  

Thank you for contacting Avon Justine,

Please note that your query has been escalated for further assistance.

Once feedback is received, I will advise accordingly.

Kindly accept my sincere apologies for any inconvenience caused. 

Regards 
Dimakatso Sishange
LM
Liz M's update25 Jul 2023, 15:29
Reviewer Update
Hi there Dimakatso,
In your response you are requesting :
  • Certified copy of ID/Passport
  • Affidavit signed and stamped by the South African Police Department
  • Proof of Residence not older than 3 months (Utility Bill or Personal Account)
  • 6 Specimen Signatures on a separate piece of paper
Once the above documents are received, we will forward to our ***** Department to investigate and contact you within 5 - 7 working days.
I am sure you must be fami**** with all the latest about protection of personal information, and frankly I cannot believe you need sample signatures on blank pages to be sent to your Credit Control department, This is highly irregular. Kindly explain to me how this is justified?

It is inappropriate for me to provide all this information to Avon Justine.
Your credit control or accounts department should contact me and provide how this account was opened in my name in the first place - what proof do they have of any of my info.

I have requested this before. I have only been contacted via my mobile which is clearly and indication that the proper information to open the account was not provided,

Again it is highly irregular and unacceptable to ask me to provide such sensitive and private information where ***** may already be involved.





Avon Justine
Avon Justine's reply25 Jul 2023, 15:57
Official
Good day Liz M,  

Thank you for contacting Avon Justine,

I have forwarded your response below to the ***** Department.

Regards
Dimakatso Sishange
LM
Liz M's update25 Jul 2023, 17:14
Reviewer Update
Thank you
Avon Justine
Avon Justine's reply14 Aug 2023, 14:39
Official
Good day Liz M,

I have re-escalated the query to the Credit Control Team.

Kindly accept my sincere apologies for the delay and any inconvenience caused. 

Regards
Dimakatso Sishange