Avon Justine ********** account

On the 26th of April 2019 I was hijacked and lost my belongings including my ID. Few months after, I discovered that somebody opened a ********** account at Avon Justine under my name. I have been trying to dispute that Avon Justine ********** account for the past 2 years, they old me they have closed it, however on my credit report it still appears as an active account and the debt collectors calle everyday. I won't advise anyone to open an account with Avon Justine!!