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1 reviews | Active since Apr 2017

06 Apr 2017, 15:01

AVON JUSTINE Blacklisting Agents/Reps for leaving

<p>Hello ladies this one is a warning. Between 2014 and 2015 I was an Avon agent/rep. I would send my order to avon,go pay at the bank ,send avon proof of payment and only then would Avon release my order. sometimes my order would be incomplete as they would say some items are out of stock. The last time I ordered was December 2015 and when I received that order it was also short some items that I had already paid for but did not receive because Avon said items were out of stock. I then took the decision to stop selling Avon and try something else. yesterday I went to the bank for a loan and found out that Avon had blacklisted me as owing them R495. I do not know where this money comes from now because I always paid cash and they never release an order until you provide proof of paymnet. I then went on line and looked for complaints about Avon and I found similar cases like mine people blacklisted without knowing and without owing Avon. I have paid what they say I owe but I am dissapointed more so because this seems to be a **** thats ongoing. so please ladies beware of Avon and Justine. dont take my word for it go online and look for complaints against avon south africa</p>

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Replies (4)
Avon Justine
Avon Justine's reply09 Jun 2017, 13:16
Official

Dear Dimple Dlamini-Mhlanti,

Thank you for contacting the Avon Justine Queries Team.

Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.

Balance Enquiry

Kindly note on the system it shows there was an order placed on the 20.01.2016 for the amount of R1007.45.

There was a credit of R612.65 on the system which allowed for the order to be released. And the amount of R394.80 was outstanding.

There was then late payment fees added to the balance of R100.00, which left a balance of R494.80.

A Payment of R495.00 was received on the 07/04/2017 for the balance to be cleared.

There was also numerous SMS's sent to your number on the system to remind you of the overdue balance.

You can also contact the Queries Team or Contact Centre for assistance.

Yours In beauty,

Janine Dwayi

Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

Avon Justine
Avon Justine's reply09 Jun 2017, 13:17
Official

Dear Dimple Dlamini-Mhlanti,

Thank you for contacting the Avon Justine Queries Team.

Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.

Balance Enquiry

Kindly note on the system it shows there was an order placed on the 20.01.2016 for the amount of R1007.45.

There was a credit of R612.65 on the system which allowed for the order to be released. And the amount of R394.80 was outstanding.

There was then late payment fees added to the balance of R100.00, which left a balance of R494.80.

A Payment of R495.00 was received on the 07/04/2017 for the balance to be cleared.

There was also numerous SMS's sent to your number on the system to remind you of the overdue balance.

You can also contact the Queries Team or Contact Centre for assistance.

Yours In beauty,

Janine Dwayi

Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

Avon Justine
Avon Justine's reply09 Jun 2017, 13:17
Official

Dear Dimple Dlamini-Mhlanti,

Thank you for contacting the Avon Justine Queries Team.

Please accept our sincere apologies for the delayed response to your query as we have been facing technical issues on our Hello Peter site which has now been resolved.

Balance Enquiry

Kindly note on the system it shows there was an order placed on the 20.01.2016 for the amount of R1007.45.

There was a credit of R612.65 on the system which allowed for the order to be released. And the amount of R394.80 was outstanding.

There was then late payment fees added to the balance of R100.00, which left a balance of R494.80.

A Payment of R495.00 was received on the 07/04/2017 for the balance to be cleared.

There was also numerous SMS's sent to your number on the system to remind you of the overdue balance.

You can also contact the Queries Team or Contact Centre for assistance.

Yours In beauty,

Janine Dwayi

Queries Resolution Agent
56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa
Phone ***

's update13 Sept 2017, 09:50
Reviewer Update
First of all as I have stated before, my last order was in December 2015. and my balance at that date was R402.65. I did not order anything in april and I certainly did not receive any stock. Where is your proof of delivery for this order that was supposedly sent to me? and these sms that you claim were sent, to which number were they sent because I most definitely did not receive any sms. Im sure you can provide proof of these SMS being sent and calls being made and also emails being sent. Please just refund me my money because the way I see it, its either some of your staff there are ordering items using customer accounts or there is a lot of ***** going on and innocent people end up paying the price, or this supposed order was actually processed but in the wrong account. can you also provide proof of this order.