Avon Justine am beyond disappointed.

My Goodness I cannot believe my eyes after reading all those horrible reviews about Avon. And how much they relate to my situation. I placed an oder with Avon on the 6 of June 2020. I made a payment of 1800 using a transfer from my capite account to their absa account. I understand that Avon has been having technical difficulties but Avon has also been up and running for the last 2 to 3 weeks. From the day I placed my oder I have not received it. I have emailed Avon inquiries, credit control and I have called their line everyday with no luck. I send both Avon inquiries and credit control emails firts thing in the morning almost every day.The line is now going through but it rings until I run out of airtime with no one answering. Their voice prompts says press 1 and they will call you back. I did that and no one ever returned my calls.All I needed was for Avon to allocate the payment to my account so I can receive my oder. I made a mistake when referencing the payment I used my surname and initial insted of my Avon account number. I ddnt know about this, it was my firts time making a transfer to Avon. It might not be an excuse to someone else but it's a pure mistake that can be fixed with ease. They have credit control for that. I spoke to both my sales leader and my areal manager no one is willing to help. Sad part is that am still in mpumalanga when I was supposed to be back in venda completing my academic year. Am under a lot of stress people are attending back at school, customers want their money back but I cannot refund them because I paid all the money to Avon to get the oder. I noticed that for some reason my order status says invoiced Avon is putting me into a trap. They are invoicing an oder without updating my last payment status properly so that when I accept the order I will them owe them. When I owe them then they ruine my credit status just like they have done to many more before me. I made an enquiry on behalf of a friend yesterday morning. Telling them that a friend owes their company, how can she pay them? I immediately made another enquire about my situation. Meaning that I sent Avon two emails yesterday morning enquiring on two different case They responded to my friends case so quick telling me she needs to call them to get banking details and said nothing about the money they are refusing to allocate to my account. I am very ashamed to call myself an Avon representative. I ddnt know this is how Avon realy operates. I am keeping all the communications I send to them. When it comes down to it. I will have more and sufficient evidence.