Avon is *****ing my money

Money paid to Avon via the app for an order. In the end the order was cancelled and I requested a refund to my bank account. On 8 July 2025 I received confirmation that "Your request has been sent to the relevant Department for processing". At the end of July I phoned Customer Care as I still have not received the money. I was advised that payment may take 7 - 14 working days from the 8th of July. I then phoned again on 13 August 2025 to follow up and I was informed that the money was paid to my Avon account. This makes zero sense, as the payment was in the account to begin with, how on earth could they refund money to an account in which the money was already in!?!? When I queried this the manager stated that the credit on the account was sent to the bad debt department. This is even worse as "bad debt" is for when a client does not make payment and the "debt" is then referred to a specific department. The credit on a account is not "debt" so how on earth did they send it to the bad debt department. This is *****ing!!!!! I was on the phone for almost an hour trying to resolve it and then they put the phone down on me!!!!!! If I could give 0 then I would.