Avon head office customer service staff are just as bad as their agents

So I wrote a review months ago regarding a sales agent that took mymoney without delivering my stock. I was contacted by an agent and managers trying to resolve the matter but guess what??? No feedback and its now month four. the entire Feb 2022 my emails sent to Mohale Mosatiwa, Pumeza Mantyi, Saeed Samodiew, Akhona Nyukwana, Audecious Aphane and anine Dwayi departments and still nothing I asked for a managers information no luck. I can't lose R400.00 i spent on products its alot especially with everything increasing. I can't be handing a multi million rand business my R400 for free!!! I am tired of not getting answers. I've provided all information I could but these people don't care!!! I am fed up now