Avon ***** and lack of resolution!

So, after writing my initial ***** review, Gugu Vilakazi in the Escalations & Retentions Consultant responded to my complaint. This was last week Wednesday. I still do not have any resolution regarding the ********** transactions that show up on my name. I have a day to resolve this, as I am still at risk of losing my reservation to a property I'd like to purchase. Due to the lack of urgency on Avon's side to resolve this, the reality is, that I will lose my reservation to this property. It has been 2 weeks now, with no further information or resolution. Avon has really instilled a lack of trust here, and this experience has confirmed my decision not to support Avon, and spread the word of my terrible experience with Avon.