Avon *****

Our joint home loan application was recently declined by a financial institution a week ago because my wife was listed on ITC for owing Avon. We are not Avon clients and do not have any accounts with Avon, therefore we were unaware of this debt. We contacted Avon on 28/05/2018 to clarify the matter. It was identity theft. We were requested to submit the necessary documents to pursue the investigation. On 4/06/2018, we emailed the docs to the email address provided by the agent Vuyisiswa. On the 5th June 2018 i received a mail from Avon to confirm the case is being investigated and letter will be sent shortly. The bank required such a letter to pend the home loan application based on the circumstances. We have stressed the urgency on numerous mails to no avail. It is now the 26th of June and we have had no feedback or letter to assist us. We want the matter resolved now! This horrible service has cost us a new home.