Avon Fitness watch a waste of time

I am an Avon representative, ordered a fitness watch for myself that cost R899 I needed the watch for the fitness challenge I subscribed to start on the 13 December 2021. I received the watch it’s not working, didn’t turn on charged it over night still doesn’t work. Now I need to place another order in order to order return bags so that I can return the watch. Why can’t they check the watch before sending it to customers, imagine the hassle representatives will face in order to explain why the product isn’t working???