Avon - Disgrace

Avon has not refunded my money of R366 since 16 October!! I've called numerous of times and mostly spoke to a man named Psychology. He said there were errors with a third party? But the payments are direct from their Account to us as their representatives. This money belings to my clients who have placed orders with me, but Avon deleted my order because I was R20 short of R500 for them to process my order. Avon did not notify me until I went online to see that my order was deleted. But when I wanted to pay the order, they didn't allow me pay it... Horrible services and there is no surface for anyone to stand on with Avon. Disgusted!!