Avon Delivered late & takes 2 weeks to credit

Avon did not deliver order placed in May'15 in time & when queried Avon confirmed parcel is on the truck & would be deliverd the same day which did not happened but only arrived a week later which was already in June'15. Customers was extremely upset & did not want the goods anymore that was for May'15 only received in June'15. After requesting for Avon to credit the parcel amount with emmediate affect it still has not been done & this is preventing the new order for June to go through. This type of service is not up to standard. Refer to a previous complaint submitted to Hello Peter when Avon took a month to deliver a parcel.