Avon Credit Control the use department to get assistance from

I've been a Avon customer since 2019 every month I bring business without fail...I was on a credit customer however it did not work for me, I than paid the account up..am now a pay as you go customer I even have a credit on my account.. Without my knowledge they listed me on the credit bureaus saying am in arrears. I logged a complaint thatu profile must be updated, in October to date the listing is still there..You can't speak to a person because they don't take calls on their what's app chat and email they of no help.I spoke to Tshepiso and Ntombi today and they are saying they will request for them to call me .saying it takes days for them to just to respond to an email. Am saying the same people that response to email can also call me but they saying it's not possible.. I've never heard of am organisation where you can't speak to a person. Am so upset that . bringing them business but to assist me now is a problem for something they created now am being given the run around.. Clearly they don't value me as a customer.