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SHAISTA S

1 reviews | Active since Nov 2013

12 Dec 2018, 08:37

AVON CONTACT CENTRE WILL MAKE THEM LOSE REPRESENTATIVES!!!!!!!!!!!!

I have being an Avon representative since July 2018 and I have made more than R22000 of sales for this company, however when I require help and contact the contact centre I get limited assistance and major attitude.

Today I called in to track my latest invoice number and I was put through to a consultant who didn't listen to understand me but listened to reply, when I asked to speak to higher management or a supervisor I was told that I will get the same answer and I had to insist to be put through to someone else. He then did not put me on hold and I heard him saying "I do not know what is wrong with this mama on this line", he then puts me on hold for a long time until my airtime runs out. No one has called me back to try and assist and this is not the first time I have received such service.

I will be cancelling my Avon account as soon as possible and I WOULD NOT RECOMMEND ANYONE JOIN THIS BRAND AS YOU MAKE THOUSANDS OF RANDS FOR THEM HOWEVER THE SERVICE IS PATHETIC!!!!!!!!!!

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Replies (1)
Avon Justine
Avon Justine's reply13 Dec 2018, 07:56
Official
 

Dear Shaista,

Thank you for contacting Avon Justine.

As per our telephonic conversation.


 Kindly note, that your query has been resolved.

Yours in Beauty,

Vernique Belily

Escalations & Retentions Consultant
 56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa 
 Phone ***