Avon complaint

Hello Peter i am an Avon representave and i have a compain about an order i made last year May during lockdown. I could not collect the order due to Covid 19 regulatuons. Now i have a problem, they told me that i have an outlstanding amout of the same order and its accumulating interest. When collecting the package you need to sign for it as a proof of collection and in this case that did not happen and still owing them. How can you owe for something you did not recieved or consume? This to me is a **************** and *****. I have tried to resolved this with them but still its not cleared instead it has been handedover to their legal representatives and they want proof of payment within 48 hours otherwise i will be blacklisted. At some stage i was told this has been resolved but still their legal reps calls me and i am tired of following them now i need assistance.

Below is sms sent in 10June2021 Dear PHILUSIWE MBUTHUMA, your payment has been proccessed on your AVON account to the value of R788,79. Your currant balance is 0.00. Regards, AVON