Avon complain

Avon complain

I was a representative at Avon, my challenge now is that I am told that I owe them R400,06 the sms was sent today 23 August 2021, which i know that that account was settled, on the 13 July I even received this sms below, that I owe R0. 00 (Dear GRACE MDGOPA, your payment has been processed on your AVON account to the value of R132.25. Your current balance is R0.00. Regards AVON) When I called Avon today I was told that my account was handed over, I was never called to make an arrangement, I never received any. Communication on my side from them to say they are going to hand my account over or better yet to make any arrangements, I never ran away from paying this account, I have emails of communication with them, I have been in contact with them, but today I am told that my account was handed over on a R0. 00 balance, I have send all proof of payment to credit control, I want Avon to close my account and unhand me over, because I never ran away from paying my account, I have emails to proof that