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SANDY M

1 reviews | Active since Oct 2018

10 Dec 2018, 10:20

Avon, Avon, Avon

My friend Joyce sells Avon products in the office to make a bit of extra cash. Three weeks ago they delivered the wrong order. We had no joy in trying to fix it so put the complaint on Hellopeter. Someone named Samantha claimed they were fixing the problem. They even sent out a woman by the name of Rika to go over the order with Joyce. Three times they have delivered the wrong order despite claiming that it was being sorted out. It is like Groundhog day - every time they send it back it is exactly the same order they have already sent on three previous occasions. Joyce has now lost out on November as well as Christmas. Her Christmas sales which are usually quite good are not going to happen at all. Rika keeps promising that she will phone Joyce or pop around and never does. Your call centre stall are surly and unco-operative and your managers are *********** and rude. Rika is now avoiding Joyce. She held on for 15 minutes to be told Rika was in a meeting. This is shameful. She is a good rep and always pays her money in time. She deserves better.

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Replies (2)
Avon Justine
Avon Justine's reply10 Dec 2018, 12:14
Official
Good day Sandy,

Thank you for contacting Avon Justine.

We do apologise for the inconvenience caused.

We tried contacting you on the 10/12/2018 at 12:10 pm but to no avail.

 

An email has been sent to the provided email address. Your response will be highly appreciated for urgent resolution of your query.

 

Yours in Beauty,

Vernique Belily

Escalations & Retentions Consultant
 56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa 
 Phone: ***

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SANDY M's update10 Dec 2018, 13:00
Reviewer Update
You need to phone Joyce ********** 992