AVON and SKYNET

Avon and SkyNet do not deserve a rating to be honest, they deserve a negative -10 rating as their service is so pathetic as to be non-existent.

Out of pure frustration and exasperation at not receiving ANY feedback from either party I have turned to HelloPeter as a last resort.

I had placed my order for an amount of R734 on 18/12/2022 so that it could be delivered before Christmas. I received an sms on 22/12/2022 from SkyNet advising that my order will be delivered on the same day.

I was at home the entire day as I work from home and we had a full time guard stationed at my property during that time. No delivery was made on that day or any other day thereafter. When I went online to track my order on SyNet's website I noticed that the package was delivered to an Amanda who signed for the package without including her address and cell fone number - very irregular practice of the SkyNet delivery driver in the first place who did not confirm with this so-called "Amanda" if this was the correct address that he was delivering to and whether I lived on the property and neither did the driver call me to check if he was at the correct address in the first place.

Suffice to say, I called SkyNet after the Xmas weekend and was appalled at their pathetic service. When I was put through by the SkyNet national Callcenter to the Durban branch NO ONE answered the fone and so began this nightmare of a journey to get my money back from either SkyNet or Avon.

At SkyNet I asked to be put through to the Avon Account Manager, Zandile, who couldn't care less about my package which I had paid for being delivered to the incorrect address and person - she was MOST unhelpful and this in itself is an understatement. She was rude ad arrogant and refused to assist at all. I requested from her that they refund my money and was told that they will refund Avon who will then refund me. up until now I have received no feedback from Zandile.

I then contact the Avon/Justine callcenter thinking that they may be a bit more helpful but 5 months later still none of the Callcenter agents I spoke to Oratile, Verginique or Dudu has returned my calls with feedback - I asked to be put through to a Manager today when I called and spoke to Dudu but all she did was advise that they are awaiting feedback from SkyNet - does it take 5 months to get feedback from their service provider SkyNet - I would have moved the Avon/Justine account to another courier company as SkyNet has terrible reviews on social media!!!

After this terrible customer service I will NEVER again support AVON and I have been a longtime user of Avon products from the Avon agents!

ALL I WANT NOW IS MY MONEY TO BE REFUNDED which Avon is refusing to refund despite numerous calls to their Callcenter.

I have details of the dates, times and duration of the numerous calls made to Avon and SkyNet which I will provide SHOULD SENIOR MANAGEMENT FROM AVON HAVE THE DECENCY TO CONTACT ME FOR MY REFUND.

REALLY EXTERMELY TERRIBLE AND PATHETIC SERVICE FROM AVON AND SKYNET